j400f u3 modem crashes when read certificate

Chimera Mobile Phone Utility version: 22.16.0809 @ 2019-08-27
Printing phone history

Read Cert
8/27/2019
1:04:05
PM

Read Cert
8/27/2019
1:01:19
PM

Read Cert
8/27/2019
12:59:12
PM

Restore / Store backup
8/27/2019
12:57:37
PM

Read certificate started
Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-J400F
Sales Code: XFA
Country Code: MALAYSIA
Timezone: Africa/Blantyre
Android Version: 8.0.0 [R16NW] [SDK 26]
Build Date: Tue Apr 9 14:12:55 KST 2019
PDA Version: J400FXXS3ASD5 [april 2019, rev5]
Phone Version: J400FXXS3ASD1 [april 2019, rev1]
CSC Version: J400FOLM3ASD1 [april 2019, rev1]
Product Code: XME
HIDSw Version: J400FXXS3ASD5/J400FOLM3ASD1/J400FXXS3ASD1/J400FXXS3ASD5
Board Platform: EXYNOS5
Modem Platform: SHANNON305
Serial Number: R28K60FNNKR
Imei: 357983090654852
Unique Number: CQX001DD5D8C055
Connections: AT,MTP
Battery Status: 4.19V (82%)
Network Type: GSM
SIM Status: ABSENT
Multisim Config: SS
Knox Version: v30
Warranty Bit: 0
Security Patch: 2019-04-01
Data Encryption State: unsupported
Reading cert...
Checking modem version.
Reading data. Be patient! Do NOT disconnect the phone!
Read cert failed.
Finished at local time: [08.27.19 15:27:45]
WorkID: 71110726