motorola xt1766 sprint unlock help need

SigmaKey v.2.33.05 build 01
953759621 Sigma dongle 2.33, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
--------- 2019-08-14 22:56:18 ---------
SigmaKey 2.33.05b1 Qcom: Direct unlock
Motorola QC Diag Port (COM22), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 3/1/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_02
Phone model: Moto E4 (Sprint)
Missing response from phone
Looking for S-Card... Not found (card readers searched: 0 of 2)
Please connect SigmaKey/Box
Looking for S-Card... Not found (card readers searched: 0 of 1)
Please connect SigmaKey/Box
Looking for S-Card... Not found (card readers searched: 0 of 1)
Please connect SigmaKey/Box
953759621 Sigma dongle 2.33, Initializing...OK
--------- 2019-08-14 22:58:57 ---------
SigmaKey 2.33.05b1 Qcom: Direct unlock
Motorola QC Diag Port (COM23), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 3/1/2013, USB\VID_22B8&PID_2EC5&REV_0318&MI_02
Phone model: Moto E4 (Sprint)
Missing response from phone


win 10 64 bit driver and install procedure pls