Alcatel 5041c Unhandled exception C0000005 [003175D7]

hello!

i try to unlock this phone but i tryed everything to read it at the end had this error:

SigmaKey 2.33.07 MTK: Direct unlock (Alcatel 5041C)
Removing firmware protection...OK
Baseband Processor:MT6739, HW Rev. B.00, SW Rev. 0.02
Testing external RAM...DRAM, 2 Gb
Detecting flash...eMMC, Flash size: 14.57 Gb
Phone model: Alcatel 5041C
Android 8.1.0
Firmware: U50A_ATT-user 8.1.0 OPM1.171019.011 v8M8Y-0 release-keys
Hardware IMEI: 01xxxxxxxxxxxxxxxxxxxxx
Unlocking phone...
Unhandled exception C0000005 [003175D7]

any solution? please :confused:

thanks !

B.R