cannot unlock G892A U5

Operation: Read Codes via Server
Selected model: SM-G892A
Software version: 37.0

Checking Login and Password... OK
Ballance: 14 crd.
You have 14 credit(s) left. This operation takes 5 credits.Continue? Yes
Waiting ADB device... OK
Reading phone info...
Model: SM-G892A
Android version: 9
PDA version: G892AUCU5CSF8
CSC version: G892AATT5CSF8
Phone version: G892AUCU5ASD1
Product code: Not Active
CSC country code: USA
CSC sales code: ATT
Phone SN: R38M10GA4SE
IMEI: 357712085
HW version: MSM8998.00
RF cal date: NONE
Chip name: MSM8998
Modem board: MSM8998
Security patch: 2019-06-01
Boot Warranty bit: 0
SIM State: ABSENT
Rebooting phone... OK
Waiting ADB device... OK
Rebooting phone... OK
Waiting ADB device... OK
Waiting for device to become ready... OK
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... OK
Searching Ramdump interface... COM57 detected
Reading data from phone... OK
Calculating... OK
Searching server... OK
Waiting for server answer... error (1)

Operation: Read Codes via Server
Selected model: SM-G892A
Software version: 37.0

Checking Login and Password... OK
Ballance: 14 crd.
You have 14 credit(s) left. This operation takes 5 credits.Continue? Yes
Waiting ADB device... OK
Reading phone info...
Model: SM-G892A
Android version: 9
PDA version: G892AUCU5CSF8
CSC version: G892AATT5CSF8
Phone version: G892AUCU5ASD1
Product code: Not Active
CSC country code: USA
CSC sales code: ATT
Phone SN: R38M10GA4SE
IMEI: 3577120852
HW version: MSM8998.00
RF cal date: NONE
Chip name: MSM8998
Modem board: MSM8998
Security patch: 2019-06-01
Boot Warranty bit: 0
SIM State: ABSENT
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... OK
Searching Ramdump interface... COM57 detected
Reading data from phone... OK
Calculating... OK
Searching server... OK
Waiting for server answer... error (1)

Operation: Flash
Selected model: SM-G892A
Software version: 37.0

Searching phone and switching to flash mode... not found

Operation: Flash
Selected model: SM-G892A
Software version: 37.0

Searching phone and switching to flash mode... not found

Operation: Reboot to Download
Selected model: SM-G892A
Software version: 37.0

Waiting ADB device... OK
Reading phone info...
Model: SM-G892A
Android version: 9
PDA version: G892AUCU5CSF8
CSC version: G892AATT5CSF8
Phone version: G892AUCU5ASD1
Product code: Not Active
CSC country code: USA
CSC sales code: ATT
Phone SN: R38M10GA4SE
IMEI: 3577120852
HW version: MSM8998.00
RF cal date: NONE
Chip name:
Modem board: MSM8998
Security patch: 2019-06-01
Boot Warranty bit: 0


Operation: Read Codes via Server
Selected model: SM-G892A
Software version: 37.0

Checking Login and Password... OK
Ballance: 14 crd.
You have 14 credit(s) left. This operation takes 5 credits.Continue? Yes
Waiting ADB device... timeout
Phone not found

Operation: Read Codes via Server
Selected model: SM-G892A
Software version: 37.0

Checking Login and Password... OK
Ballance: 14 crd.
You have 14 credit(s) left. This operation takes 5 credits.Continue? Yes
Waiting ADB device... OK
Reading phone info...
Model: SM-G892A
Android version: 7.0
PDA version: FA70_G892AUCU5ASD1
CSC version:
Phone version: G892AUCU5ASD1
Product code: Not Active
CSC country code:
CSC sales code:
Phone SN: R38M10GA4SE
IMEI: 357712085
HW version: MSM8998.00
RF cal date: NONE
Chip name: MSM8998
Modem board: MSM8998
Security patch: 2017-02-01
Boot Warranty bit: 0
SIM State: ABSENT
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... OK
Searching Ramdump interface... COM57 detected
Reading data from phone... OK
Calculating... OK
Searching server... OK
Waiting for server answer... error (1)