honor 4x :che2_l21 imei repair failed

Chimera Mobile Phone Utility version: 22.26.1327 @ 2019-09-09
Printing phone history

Repair IMEI
9/9/2019
9:05:17
AM

Factory reset
9/9/2019
9:01:05
AM

Direct Unlock
9/9/2019
9:00:27
AM

Repair IMEI
9/9/2019
9:00:11
AM

Repair IMEI
9/9/2019
8:57:39
AM

Repairing IMEI(s)...
Factory reset notify window was accepted.
Searching for manufacture port...
Testing connection...
Checking IMEI(s)...
Old IMEI1:: ******
New IMEI1:: ******
Old IMEI2:: ******
New IMEI2:: *******
Authenticating...
This may take a while.
Be patient! Do NOT disconnect the phone!
Identifying...
This may take a while.
Be patient! Do NOT disconnect the phone!
Failed to get identification credentials from the device
Retry 2/5
Failed to get identification credentials from the device
Retry 3/5
Failed to get identification credentials from the device
Retry 4/5
Failed to get identification credentials from the device
Retry 5/5
Failed to get identification credentials from the device
Identification of the device failed.
Finished at local time: [09.09.19 13:36:38]
WorkID: 72575611