Sm-g960u lost credit and unlock fail

PLEASE FIND SOLUTION AND REFUND LOST CREDIT

Checking Login and Password... OK
Ballance: 11 crd.
You have 11 credit(s) left. This operation takes 8 credits.Continue? Yes
Waiting ADB device... OK
Reading phone info...
Model: SM-G960U
Android version: 9
PDA version: G960USQS6CSGB
CSC version: G960UOYN6CSGB
Phone version: G960USQS6CSGB
Product code: SM2G960UZKATMB
CSC country code: USA
CSC sales code: TMB
Phone SN: R58M73DAQ5M
IMEI: 356915094450607
HW version: REV1.1
RF cal date: 2018.06.26
Chip name: SDM845
Modem board: SDM845
Security patch: 2019-07-01
Boot Warranty bit: 0
SIM State: NETWORK_LOCKED
Searching Samsung diag port... detected COM1217
Reading phone info... OK
Reading data from phone... error (0), skip
Waiting for device to become ready... OK
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... OK
Rebooting to upload... OK
Searching Ramdump interface... COM6 detected
Reading data from phone... OK
Calculating... OK
Searching server... OK
Waiting for server answer... OK
Waiting ADB device... OK
Waiting for device to become ready... OK
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.10.0)
Retry 1...
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.10.0)
Retry 2...
Retry 3...
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.10.0)
Retry 4...
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.10.0)
Retry 5...
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.10.0)
Retry 6...
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.10.0)
Retry 7...
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.10.0)
Retry 8...
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.10.0)
Retry 9...
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.10.0)
Retry 10...
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.10.0)



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