unlocking error credits consumed.please refund credits [Answered]

helloo bland sir,

i was performing unlock s9(g960u) T-mobile in between it shows error could not connect server and it consumed 10 credits plz refund i have to try again to unlock
here is the log & username

zsc_XkECqN4Q

11/19/2018 4:49:59 PM ] Checking Login and Password... OK
[ 11/19/2018 4:50:02 PM ] Ballance: 17 crd.
[ 11/19/2018 4:50:04 PM ] You have 17 credit(s) left. This operation takes 10 credits.Continue? Yes
[ 11/19/2018 4:50:05 PM ] Waiting ADB device... OK
[ 11/19/2018 4:50:06 PM ] Reading phone info...
[ 11/19/2018 4:50:07 PM ] Model: SM-G960U
[ 11/19/2018 4:50:07 PM ] Android version: 8.0.0
[ 11/19/2018 4:50:08 PM ] PDA version: G960USQU1ARBG
[ 11/19/2018 4:50:08 PM ] CSC version: G960UOYN1ARBG
[ 11/19/2018 4:50:09 PM ] Phone version: G960USQU1ARBG
[ 11/19/2018 4:50:09 PM ] Product code: SM2G960UZKATMB
[ 11/19/2018 4:50:09 PM ] CSC country code: USA
[ 11/19/2018 4:50:10 PM ] CSC sales code: TMB
[ 11/19/2018 4:50:10 PM ] Phone SN: R28K51GZXSA
[ 11/19/2018 4:50:11 PM ] IMEI: 353309093065017
[ 11/19/2018 4:50:11 PM ] HW version: REV1.1
[ 11/19/2018 4:50:12 PM ] RF cal date: 2018.05.16
[ 11/19/2018 4:50:12 PM ] Chip name: SDM845
[ 11/19/2018 4:50:13 PM ] Modem board: SDM845
[ 11/19/2018 4:50:13 PM ] Security patch: 2018-02-01
[ 11/19/2018 4:50:14 PM ] Boot Warranty bit: 0
[ 11/19/2018 4:50:14 PM ] SIM State: ABSENT
[ 11/19/2018 4:50:17 PM ] Searching Samsung diag port... detected COM58
[ 11/19/2018 4:50:19 PM ] Reading phone info... OK
[ 11/19/2018 4:50:19 PM ] Reading data from phone... OK
[ 11/19/2018 4:50:20 PM ] Searching server... error
[ 11/19/2018 4:54:36 PM ] could not connect to server
[ 11/19/2018 4:54:36 PM ]