z3x taken credit issue [Answered]

for over 3weeks i have been contacting support for my taken credit but i kept getting same response

"If you have problem with unlock/read codes via credits, problem can be that phone are not fresh or after downgrade.

the fastest way have unlock phone - refresh phone, do master reset and repeat unlock using last version of sams software.

If credits charged twice then send email about credits issue: sales@z3x-team.com

with phone SN, LOGS, LOGIN.

Please don’t worry about duplicate credits using for same phone.

Duplicate credits using will be refunded anyway.



Thanks for choosing z3x-box"




for a reason i dont unserstand. the mail was sent to the correct email "sales@z3x-team.com"


the format i used in sending



""Phone SN: R28J31WPNLW
LOGS:04/11/2018 05:03:03 ] Selected port: COM5 SAMSUNG Mobile USB Serial Port
[ 04/11/2018 05:03:04 ] Software version: 34.2
[ 04/11/2018 05:03:04 ]
[ 04/11/2018 05:03:05 ] Checking Login and Password... OK
[ 04/11/2018 05:03:07 ] Ballance: 30 crd.
[ 04/11/2018 05:03:11 ] You have 30 credit(s) left. This operation takes 10 credits.Continue? Yes
[ 04/11/2018 05:03:12 ] Waiting ADB device... OK
[ 04/11/2018 05:03:16 ] Reading phone info...
[ 04/11/2018 05:03:34 ] Model: SM-G955U
[ 04/11/2018 05:03:35 ] Android version: 8.0.0
[ 04/11/2018 05:03:35 ] PDA version: G955USQS5CRH1
[ 04/11/2018 05:03:36 ] CSC version: G955UOYN5CRH1
[ 04/11/2018 05:03:36 ] Phone version: G955USQU5CRF1
[ 04/11/2018 05:03:37 ] Product code: SM-G955UZKATMB
[ 04/11/2018 05:03:38 ] CSC country code: USA
[ 04/11/2018 05:03:38 ] CSC sales code: TMB
[ 04/11/2018 05:03:39 ] Phone SN: R28J31WPNLW
[ 04/11/2018 05:03:39 ] IMEI: 355980080303922
[ 04/11/2018 05:03:40 ] HW version: REV1.0
[ 04/11/2018 05:03:40 ] RF cal date: 2017.03.20
[ 04/11/2018 05:03:41 ] Chip name: MSM8998
[ 04/11/2018 05:03:42 ] Modem board: MSM8998
[ 04/11/2018 05:03:42 ] Security patch: 2018-08-01
[ 04/11/2018 05:03:43 ] Boot Warranty bit: 0
[ 04/11/2018 05:03:43 ] SIM State: NETWORK_LOCKED
[ 04/11/2018 05:03:45 ] Searching Samsung diag port... detected COM5
[ 04/11/2018 05:03:48 ] Reading phone info... OK
[ 04/11/2018 05:03:49 ] Reading data from phone... OK
[ 04/11/2018 05:03:51 ] Searching server... OK
[ 04/11/2018 05:03:56 ] Waiting for server answer... OK
[ 04/11/2018 05:03:58 ] Waiting ADB device... OK
[ 04/11/2018 05:04:02 ] Waiting for device to become ready... OK
[ 04/11/2018 05:04:09 ] Initialization zTool... error (0.8)
[ 04/11/2018 05:04:14 ] Retry 1...
[ 04/11/2018 05:09:39 ] Operation aborted

Login: zsc_bTZ8Fc92""

someone should help if thats wrong