blackberry protect remove error - SOLVED

when removing blackberry protect z30 chimera shows this error



Updating software.
Phone is in loader mode
Connected to loader
Querying meminfo

Downloading files
10.3.2.680_qc8960qc8960.factory_sfi.desktop-10.3.2.680-nto+armle-v7+signed.bar
qc8960.wtr5-10.3.2.681-nto+armle-v7+signed.bar
All files downloaded.

Flashing file
10.3.2.680_qc8960qc8960.factory_sfi.desktop-10.3.2.680-nto+armle-v7+signed.bar
Parsing file
Start flashing
Flashing has been finished
Reconnected

Flashing file
qc8960.wtr5-10.3.2.681-nto+armle-v7+signed.bar
Parsing file
Start flashing
Error during extraction. Please re-download the files.
Finished at local time: [03.25.18 10:49:35]
WorkID: 35308355