sm-j327T unlocked but still locked (10 credits were gone) still no refund pls

i made already a post but i wonder why it was deleted without being refunded... customers need an explanation and guidance

actually i am lover of your product, pls refund my lost 10 credits

i have provided already logs and screenshots, do i need to upload a video to substantiate my claim that the phone was not unlocked?




[ 3/10/2018 2:18:00 PM ] Operation: Unlock
[ 3/10/2018 2:18:00 PM ] Selected model: SM-J327T
[ 3/10/2018 2:18:00 PM ] Software version: 30.8
[ 3/10/2018 2:18:00 PM ]
[ 3/10/2018 2:18:00 PM ] Checking Login and Password... could not connect to server
[ 3/10/2018 2:18:00 PM ] Checking Login and Password... OK
[ 3/10/2018 2:20:00 PM ] Ballance: 10 crd.
[ 3/10/2018 2:22:00 PM ] You have 10 credit(s) left. This operation takes 10 credits.Continue? Yes
[ 3/10/2018 2:22:00 PM ] Waiting ADB device...
[ 3/10/2018 2:22:00 PM ] Please, allow USB debugging on phone... OK
[ 3/10/2018 2:22:00 PM ] Reading phone info...
[ 3/10/2018 2:22:00 PM ] Model: SM-J327T
[ 3/10/2018 2:22:00 PM ] Android version: 7.0
[ 3/10/2018 2:22:00 PM ] Product code: SM2J327TZKATMB
[ 3/10/2018 2:22:00 PM ] Phone version: J327TUVU1AQK6
[ 3/10/2018 2:22:00 PM ] PDA version: J327TUVU1AQK6
[ 3/10/2018 2:22:00 PM ] CSC version: J327TTMB1AQK6
[ 3/10/2018 2:22:00 PM ] CSC country code: USA
[ 3/10/2018 2:22:00 PM ] CSC sales code: TMB
[ 3/10/2018 2:22:00 PM ] HW version: REV0.1
[ 3/10/2018 2:22:00 PM ] Phone SN: R28J413KP0K
[ 3/10/2018 2:22:00 PM ] Chip name: EXYNOS7570
[ 3/10/2018 2:22:00 PM ] Modem board: SHANNON305
[ 3/10/2018 2:22:00 PM ] Security patch: 2017-11-01
[ 3/10/2018 2:22:00 PM ] RF cal date: 20170410
[ 3/10/2018 2:22:00 PM ] IMEI: 355604080999196
[ 3/10/2018 2:22:00 PM ] Searching Samsung diag port... detected COM44
[ 3/10/2018 2:22:00 PM ] Reading phone info... OK
[ 3/10/2018 2:22:00 PM ] CP version: J327TUVU1AQK6
[ 3/10/2018 2:22:00 PM ] CP build: Nov 20 2017 14:48:43
[ 3/10/2018 2:22:00 PM ] Reading data from phone... OK
[ 3/10/2018 2:24:00 PM ] Calculating... OK
[ 3/10/2018 2:24:00 PM ] Searching server... OK
[ 3/10/2018 2:24:00 PM ] Waiting for server answer... OK
[ 3/10/2018 2:24:00 PM ] Waiting ADB device...
[ 3/10/2018 2:24:00 PM ] Please, allow USB debugging on phone... OK
[ 3/10/2018 2:24:00 PM ] Initialization zTool... OK
[ 3/10/2018 2:24:00 PM ] Running zTool, please wait...
[ 3/10/2018 2:24:00 PM ] Start... OK
[ 3/10/2018 2:24:00 PM ] Initialization... OK
[ 3/10/2018 2:24:00 PM ] Generate and check client proof... OK
[ 3/10/2018 2:24:00 PM ] Verify proof by client... OK
[ 3/10/2018 2:24:00 PM ] Reading data from phone... OK
[ 3/10/2018 2:25:00 PM ] Rebooting phone... OK
[ 3/10/2018 2:25:00 PM ] Unlock done



i put local sim here in my country, still the same