smart card does not work when activated

I ask for an update of the firmware of the smart card, I have activated sam and lg but I can not work


https://www.youtube.com/watch?v=09WhgVYC0A0&t=1s
please help, sn of the smart card is: Card SN - AA863BC4
Card Type - New Top Card
Card version - 2.2
Reseller: GSMServerbox
Card activated - 2016-06-21