ZTE Grand X 3 Z959 cricket counter reset done but sim lock not removed & imei 0000000

ZTE Grand X 3 Z959 cricket counter reset done
but sim lock not removed & imei gose to 00000000 help

SigmaKey v.2.27.14
311351667 Sigma dongle 2.27, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
--------- 2018-04-10 03:19:44 ---------
SigmaKey 2.27.14 Qcom: Direct unlock
Z3X BOX Serial Port (COM4), Provider: FTDI, Driver ver.: 2.4.16.0, Date: 2/16/2009, FTDIBUS\COMPORT&VID_0403&PID_0011
Phone model: ZTE Grand X 3 Z959
Connecting.....Cancelled
--------- 2018-04-10 03:20:42 ---------
SigmaKey 2.27.14 Qcom: Direct unlock
ZTE Handset Diagnostic Interface (COM247), Provider: ZTE Corporation, Driver ver.: 5.2104.1.2, Date: 3/16/2014, USB\VID_19D2&PID_0500&REV_0310&MI_00
Phone model: ZTE Grand X 3 Z959
Version: P890A57V1.0.0B16,
Firmware: MPSS.JO.1.1.c1-00001-8909_GEN_PACK-1
Date: Mar 13 2017 09:40:34, Sep 03 2015 20:00:00, 8909.gen
Baseband Processor: 8909
Detecting flash...eMMC
Security area saved to "C:\Users\d-max\Documents\SigmaKey\security backup\0311351667\868504022531620_P890A57V1_0_0B16 _MPSS_JO_1_1_c1-00001-8909_GEN_PACK-1.skb"
Unlocking phone...Done
Restarting phone....Done