Motorola E4 XT1767 Unlock Fail

MOTO E4
XT1767
Unexpected response from the phone

Code:

---

SigmaKey v.2.28.07 build 01
862816002 Sigma dongle 2.28, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
--------- 2018-08-13 13:05:42 ---------
SigmaKey 2.28.07b1 Qcom: Get unlock codes
Motorola QC Diag Port (COM51), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 3/1/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Phone model: Moto E4 (Verizon)
Firmware: MPSS.JO.3.0-00269-8937_GENNS_PACK-1.95745.3.102706.1
Phone model: Moto E4 (Verizon)
Date: Jun 10 2017 22:44:46, Jun 08 2017 23:00:00, 8937.gen
Software IMEI: 353308081865070
Bluetooth address: 000000000000
Reading data...Unexpected response from the phone

---