help lost 10 credit(s)

the software was closed and I did not finish the reading of codes lost 10 credit (s) please could refund
my account Login: zsc_QUlP9JUF

Quote:

[ Read Codes via Server ] Operation: Read Codes via Server [ Read Codes via Server ] Selected model: SM-N960F [ Read Codes via Server ] Software version: 34.6 [ Read Codes via Server ] [ Read Codes via Server ] Checking Login and Password... Listo [ Read Codes via Server ] Ballance: 15 crd. [ Read Codes via Server ] You have 15 credit(s) left. This operation takes 10 credits.Continue? Si [ Read Codes via Server ] Waiting ADB device... Listo [ Read Codes via Server ] Leyendo información del teléfono ... [ Read Codes via Server ] Modelo: SM-N960F [ Read Codes via Server ] Android version: 8.1.0 [ Read Codes via Server ] PDA version: N960FPUS2ARH6 [ Read Codes via Server ] CSC version: N960FSER2ARH6 [ Read Codes via Server ] Versión del telefono: N960FXXU2ARH7 [ Read Codes via Server ] Código del Producto: SM-N960FZKDPHE [ Read Codes via Server ] Código de país CSC: Russia [ Read Codes via Server ] Código de Venta CSC: SER [ Read Codes via Server ] Phone SN: RF8K839BQYX [ Read Codes via Server ] IMEI: 359443096745731 [ Read Codes via Server ] HW version: MP 0.700 [ Read Codes via Server ] RF cal date: 20180831 [ Read Codes via Server ] Chip name: EXYNOS9810 [ Read Codes via Server ] Módem: SHANNON360 [ Read Codes via Server ] Security patch: 2018-09-01 [ Read Codes via Server ] Boot Warranty bit: 0 [ Read Codes via Server ] SIM State: ABSENT,ABSENT [ Read Codes via Server ] Initialization zTool... Listo [ Read Codes via Server ] Running zTool, please wait... Listo [ Read Codes via Server ] Lectura de datos desde el teléfono ... Listo [ Read Codes via Server ] Buscando servidor... Listo [ Read Codes via Server ] Checking server answer... Listo [ Read Codes via Server ] Executing... Listo [ Read Codes via Server ] Lectura de datos desde el teléfono ... Listo [ Read Codes via Server ] Calculando... Listo [ Read Codes via Server ] Buscando servidor... Listo [ Read Codes via Server ] Waiting for server answer... [ Read Codes via Server ] Operation: Read Codes via Server [ Read Codes via Server ] Selected model: SM-N960F [ Read Codes via Server ] Software version: 34.6 [ Read Codes via Server ] [ Read Codes via Server ] Checking Login and Password... Listo [ Read Codes via Server ] Ballance: 5 crd. [ Read Codes via Server ] Not enough credits