Samsung G390F Xcover 4 unlock failed

Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-G390F
Sales Code: EVR
Country Code: UK
Timezone: Europe/Bucharest
Android Version: 8.1.0 [M1AJQ] [SDK 27]
Build Date: Tue Aug 21 21:06:52 KST 2018
PDA Version: G390FXXU2BRH3 [august 2018, rev3]
Phone Version: G390FXXU2BRH2 [august 2018, rev2]
CSC Version: G390FEVR2BRI1 [september 2018, rev1]
Product Code: EVR
HIDSw Version: G390FXXU2BRH3/G390FEVR2BRI1/G390FXXU2BRH2/G390FXXU2BRH3
Board Platform: EXYNOS5
Modem Platform: SHANNON305
Serial Number: R58JB0AJBEJ
Imei: 354070090682381
Unique Number: CQ300E474D266A4
Connections: AT,MTP
Battery Status: 3.76V (11%)
Network Type: GSM
SIM Status: ABSENT
Multisim Config: SS
Knox Version: v30
Warranty Bit: 0
Security Patch: 2018-08-01
Data Encryption State: encrypted
Reading codes online...
Searching serial port. Be patient! Do NOT disconnect the phone!
Serial port not found.
1. On the dial window, enter *#0808# 2. Select DM+ACM+ADB or DM+MODEM+ADB 3. Click the Ok on phone display 4. Wait a few seconds until the diag port is up 5. Click Ok button
Serial port not found.
1. On the dial window, enter *#0808# 2. Select DM+ACM+ADB or DM+MODEM+ADB 3. Click the Ok on phone display 4. Wait a few seconds until the diag port is up 5. Click Ok button
Serial port not found.
1. On the dial window, enter *#0808# 2. Select DM+ACM+ADB or DM+MODEM+ADB 3. Click the Ok on phone display 4. Wait a few seconds until the diag port is up 5. Click Ok button
Serial port found on COM21
Reading data. Be patient! Do NOT disconnect the phone!
Modem version is not suitable.
Try using an older modem. WARNING! You only have to flash the modem.bin from the firmware!
Read codes failed.
Finished at local time: [02.13.19 15:20:45]
WorkID: 52454966


Read codes started
Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-G390F
Sales Code: EVR
Country Code: UK
Timezone: Europe/Bucharest
Android Version: 8.1.0 [M1AJQ] [SDK 27]
Build Date: Tue Aug 21 21:06:52 KST 2018
PDA Version: G390FXXU2BRH3 [august 2018, rev3]
Phone Version: G390FXXU2BRH2 [august 2018, rev2]
CSC Version: G390FEVR2BRI1 [september 2018, rev1]
Board Platform: EXYNOS5
Modem Platform: SHANNON305
Serial Number: R58JB0AJBEJ
Imei: 354070090682381
Battery Status: 3.85V (18%)
Network Type: GSM
SIM Status: ABSENT
Multisim Config: SS
Knox Version: v30
Warranty Bit: 0
Security Patch: 2018-08-01
Data Encryption State: encrypted
Reading codes online...
Checking modem version.
Reading data. Be patient! Do NOT disconnect the phone!
Read codes failed.
Finished at local time: [02.13.19 15:38:57]
WorkID: 52456685


solution ?