alcatel 6060c unlock problem

Unlock4samsung Tuesday, March 12, 2019

hi when box try to send file to support give some error, this is the log, please how can i do....?

--------- 2019-03-12 14:13:12 ---------
SigmaKey 2.30.00 MTK: Direct unlock (Alcatel 6060C)
Removing firmware protection...OK
Baseband Processor:MT6757, HW Rev. B.00, SW Rev. 0.01
Testing external RAM...DRAM, 2 Gb
Detecting flash...eMMC, Flash size: 29.13 Gb
Phone model: TCL Alcatel_6060C
Android 7.0
Firmware: full_simba6_cricket-user 7.0 NRD90M v2A6H-0 release-keys
Hardware IMEI: 014889000134957
Reading security block.........Please send
C:\Users\Ruso\Documents\SigmaKey\temporary
backup\0343065885\014889000134957_TCL Alcatel_6060C.skb
file to support@sigmakey.com
Failed