igma dongle blank, v 0.55

can check dear sigma team,

SigmaKey v.2.32.00
Detected GsmServer S-Card products:
D7020D011C4E
S-Card: 414812118 Sigma dongle blank, v 0.55
S-Card: 414812118 Sigma dongle blank, v 0.55
Please ensure your Sigma dongle is connected properly

I do not have the logs files, I just uninstalled and reinstalled sigma the latest version, but still with the same problem