Moto XT1921-6 (E5 Play) After succesfull generating unlock...Code NOT WORKING..!

Hi,

I have Motorola Moto XT1921-6 (E5 Play) After successful generating unlock code...Code NOT WORKING..! Tried two times same code generated but doesn't accept the code.

Key v.2.32.00
900000XX Sigma dongle 2.32, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Not activated
--------- 2019-05-24 16:23:57 ---------
SigmaKey 2.32.00 Qcom: Get unlock codes
Motorola QC Diag Port (COM26), Provider: Motorola, Driver ver.: 4.8.2.0, Date: 11/8/2011, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Phone model: Moto E5 Play (Verizon)
Firmware: MPSS.JO.3.0.c11-00024-8937_GENNS_PACK-1.161849.0.162123.1
Date: Apr 16 2019 03:07:25, Jul 27 2018 05:00:00, 8937.gen
Software IMEI: 351XXXXXXXX
Bluetooth address: 000000000000
Reading data...Unexpected response from the phone
--------- 2019-05-24 16:59:54 ---------
SigmaKey 2.32.00 Qcom: Get unlock codes
Motorola QC Diag Port (COM26), Provider: Motorola, Driver ver.: 4.8.2.0, Date: 11/8/2011, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Phone model: Moto E5 Play (Verizon)
Firmware: MPSS.JO.3.0.c11-00024-8937_GENNS_PACK-1.161849.0.162123.1
Date: Apr 16 2019 03:07:25, Jul 27 2018 05:00:00, 8937.gen
Software IMEI: 351xxxxxxxxx
Bluetooth address: 000000000000
Security area saved to "C:\Users\XXXXXXX\Documents\SigmaKey\security backup\0904135590\351xxxxxxxxxxxx_MPSS_JO_3_0_c11-00024-8937_GENNS_PACK-1_161849_0_162123_1 (1).skb"
Reading unlock codes...Done

=====================
After generating the code when i enter it doesn't accept "Requesting network unlock unsuccessful "

I update the software thru moto software assistant but still same, code doesn't accept.

Attached Images

E5 Play Verizon Sigma Key error.png (92.5 KB)