Where is the support?

I sent a description of the issue of this gcprokey I have on the skype support "team", 3 days ago, no reply...

How do I get support for this product? basically, the software thinks the card is not updated when try to update card firmware I received the error message:

Using 1.29
Checking GCPro Card Details...
Reader := Generic EMV Smartcard Reader 0
Checking server connection...
GCPro SN GCD30F378D
Card OsVer 0003
GCPRO Activation := GCPro is Active
CARD UUID:= 097357954AE476C8C43F5F241D7E93774753BEE4
Card crypto verify ok..
Server Reply Error := ERR_CARD_Already_Updated.
Server Reply Error := ERR_130 Can Not Update Contact GCPro Support
Contact GCPro Team or Reseller to allow update...
Job finish
09-05-2019-13-43-36 Using 1.29

Please advice!