Account problem chimera tool, cant read cert

I do not understand why the chimera reported fail, before my account was completely normal, before that my lamlazy account also suffered and had to buy a new account. help me

Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-G955F
Sales Code: XXV
Country Code: VIETNAM
Timezone: Asia/Ho_Chi_Minh
Android Version: 9 [PPR1.180610.011] [SDK 28]
Build Date: Fri Feb 15 19:05:48 KST 2019
PDA Version: G955FXXU4DSBA [february 2019, revA]
Phone Version: G950NKOU3CRI1 [september 2018, rev1]
CSC Version: G955FOXM4DSBA [february 2019, revA]
Board Platform: EXYNOS5
Modem Platform: SHANNON355
Serial Number: R39J40HF6W
Imei: 356357081470316
Battery Status: 4.27V (96%)
Network Type: GSM
SIM Status: LOADED,ABSENT
Multisim Config: DSDS
Knox Version: v30
Warranty Bit: 1
Security Patch: 2019-02-01
Data Encryption State: unencrypted
Reading cert...
Checking modem version.
Restarting phone.
Waiting for ADB connection. Be patient! Do NOT disconnect the phone!
Reading data. Be patient! Do NOT disconnect the phone!
Read cert failed.
Finished at local time: [07.10.19 15:54:18]
WorkID: 65669627


Read certificate started
Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-G935L
Timezone: Asia/Ho_Chi_Minh
Android Version: 6.0.1 [MMB29K] [SDK 23]
Build Date: Tue Sep 18 14:33:31 KST 2018
PDA Version: FA60_G935LKLU2ARI1
Phone Version: G935LKLU2ARI1 [september 2018, rev1]
Board Platform: EXYNOS5
Modem Platform: SHANNON335
Serial Number: R39H30AEHE
Imei: 35564607019361
Battery Status: 3.79V (17%)
Network Type: GSM
SIM Status: ABSENT
Knox Version: v00
Warranty Bit: 0
Security Patch: 2016-01-01
Data Encryption State: unencrypted
Reading cert...
Checking modem version.
Restarting phone.
Waiting for ADB connection. Be patient! Do NOT disconnect the phone!
Reading data. Be patient! Do NOT disconnect the phone!
Read cert failed.
Finished at local time: [07.11.19 10:13:29]
WorkID: 65798021