Samsung Galaxy J7 Prime 2 SM-G611F kg remove failed

hi

in download mode kg state prenormal

tried kg remove faile

rmm also failed

Chimera Mobile Phone Utility version: 22.41.1216 @ 2019-09-21
Get info started
Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-G611F
Sales Code: INS
Country Code: India
Timezone: Asia/Baghdad
Android Version: 9 [PPR1.180610.011] [SDK 28]
Build Date: Thu Jun 13 11:09:16 KST 2019
PDA Version: G611FDDU1CSF2 [june 2019, rev2]
Phone Version: G611FDDU1CSF3 [june 2019, rev3]
CSC Version: G611FODD1CSF2 [june 2019, rev2]
Product Code: INS
HIDSw Version: G611FDDU1CSF2/G611FODD1CSF2/G611FDDU1CSF3/G611FDDU1CSF2
Board Platform: EXYNOS5
Modem Platform: SHANNON315
Serial Number: RZ8K90JRG8W
Imei: 354055091337382
Unique Number: CCK007472B4EC55
Connections: AT,MTP
Battery Status: 4.23V (86%)
Network Type: GSM
SIM Status: ABSENT,ABSENT
Multisim Config: DSDS
Knox Version: v30
Warranty Bit: 0
Security Patch: 2019-06-01
Data Encryption State: encrypted
Successfully finished.
Finished at local time: [09.21.19 12:04:38]
WorkID: 73804508



Chimera Mobile Phone Utility version: 22.41.1216 @ 2019-09-21
Printing phone history

Get Info
21/09/2019
09:04:43
ص

Knox Guard Unlock started
Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-G611F
Sales Code: INS
Country Code: India
Timezone: Asia/Baghdad
Android Version: 9 [PPR1.180610.011] [SDK 28]
Build Date: Thu Jun 13 11:09:16 KST 2019
PDA Version: G611FDDU1CSF2 [june 2019, rev2]
Phone Version: G611FDDU1CSF3 [june 2019, rev3]
CSC Version: G611FODD1CSF2 [june 2019, rev2]
Product Code: INS
HIDSw Version: G611FDDU1CSF2/G611FODD1CSF2/G611FDDU1CSF3/G611FDDU1CSF2
Board Platform: EXYNOS5
Modem Platform: SHANNON315
Serial Number: RZ8K90JRG8W
Imei: 354055091337382
Unique Number: CCK007472B4EC55
Connections: AT,MTP
Battery Status: 4.20V (86%)
Network Type: GSM
SIM Status: ABSENT,ABSENT
Multisim Config: DSDS
Knox Version: v30
Warranty Bit: 0
Security Patch: 2019-06-01
Data Encryption State: encrypted
Unlocking KnoxGuard...
The operation is in progress. Be patient! Do NOT disconnect the phone!
Current state: Prenormal
Unlock failed.
Finished at local time: [09.21.19 12:08:18]
WorkID: 73804702


Chimera Mobile Phone Utility version: 22.41.1216 @ 2019-09-21
Printing phone history

Knoxguard Unlock
21/09/2019
09:09:57
ص

Knoxguard Unlock
21/09/2019
09:07:34
ص

Get Info
21/09/2019
09:04:43
ص

RMM Unlock started
Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-G611F
Sales Code: INS
Country Code: India
Timezone: Asia/Baghdad
Android Version: 9 [PPR1.180610.011] [SDK 28]
Build Date: Thu Jun 13 11:09:16 KST 2019
PDA Version: G611FDDU1CSF2 [june 2019, rev2]
Phone Version: G611FDDU1CSF3 [june 2019, rev3]
CSC Version: G611FODD1CSF2 [june 2019, rev2]
Product Code: INS
HIDSw Version: G611FDDU1CSF2/G611FODD1CSF2/G611FDDU1CSF3/G611FDDU1CSF2
Board Platform: EXYNOS5
Modem Platform: SHANNON315
Serial Number: RZ8K90JRG8W
Imei: 354055091337382
Unique Number: CCK007472B4EC55
Connections: AT,MTP
Battery Status: 4.22V (86%)
Network Type: GSM
SIM Status: ABSENT,ABSENT
Multisim Config: DSDS
Knox Version: v30
Warranty Bit: 0
Security Patch: 2019-06-01
Data Encryption State: encrypted
Unlocking RMM...
The operation is in progress. Be patient! Do NOT disconnect the phone!
Current state: unknown
Unlock failed.
Finished at local time: [09.21.19 12:13:00]
WorkID: 73805122